Shipping policy
Thank you for shopping with BuyMate. This Shipping Policy explains how we process and deliver your orders.
Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
Shipping Time
- Standard delivery typically takes 3–7 business days, depending on your location.
- Delivery to remote areas may take additional time.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
- We may offer free shipping on selected products or orders above a specified value.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp.
- You can use the tracking link to monitor your shipment.
Delivery Delays
While we strive to deliver your order on time, delays may occur due to weather conditions, courier issues, public holidays, or other circumstances beyond our control.
Incorrect Address
Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date so we can assist you.